Customized Outbound Call Center Services

What are Outbound Call Center Services ?

OMNIA’s Outbound Call Centers are ready to handle your business-to-business (B2B) or business-to-consumers (B2C) campaigns. We act as an extension of your inside sales teams, providing you with the talent and tools to grow your business.

We can provide you any number of outbound services, including:

Appointment Setting
Business Pipeline Solutions
Collection Reminders
Lead Generation & Qualification
Licensed Insurance Sales
Market Research Data Collection
Mystery Shopping

Contact Tracing Services
Payment Protection Program Sales
Seminar and Event Registration
TouchPoint Consultant Services
Warranty Program Sales

Outbound Call Center Personnel

Our outbound call center agents can ask the right questions, assess the caller’s needs, understand when to present offers and close deals. Our dedicated group of agents are trained thoroughly and can assess opportunities to up-sell and cross-sell when necessary. OMNIA’s outbound call center staff is dedicated to increasing your productivity and your sales.

Customized Outbound Call Center Services

OMNIA takes a consultative approach in the design and management of your outbound call center campaign. From telemarketing to telesales, marketing research and even appointment setting, our goal is to turn each contact into a sale. Some of the benefits of our outbound services include:

Customized scripting
List Scrubbing and testing
Multilingual / Billingual Capabilities
Web-based or phone surveys tailored to your needs
Cross-selling / Up-selling
Warm transfer of leads to sales reps
Brochure / literature and product fulfillment