You DELEGATE the business process to us.
Save time and money. Delegate some of your business processes to OMNIA.You can outsource virtually any business process that can be done by phone, fax, or email to OMNIA

Call Center Outsourcing and the Delta Difference

By outsourcing call center services to OMNIA, there is no need to invest more resources, technology or facilities. We can save you money and time as your trusted third-party provider, handling various business processes from customer service to CRM hosting.OMNIA offers boutique-style services found in smaller firms, with a large company infrastructure. So you get the attention you deserve and the resources you need. That’s the OMNIA difference.

We can provide you any number of BPO services including:

CRM Hosting
Fulfillment
Hosted MAnaged Services ( HMS )

TTY IP Relay Services
Voice-to-CRM
Voice-to-Email

Is the service you were looking for not listed? Don’t worry! Any call center service can be outsourced to OMNIA, from telephone answer services to customer care. Just call us today to discuss your BPO needs.

Working with OMNIA, we can help you design a call center outsourcing program that precisely fits your needs. We will customize your script accordingly, and provide you with highly trained agents who can be available 24/7/365 to support your program. Additionally, with our nationwide network of call centers, we can give you access to a wide range of call center expertise in both business-to-consumer (B2C) and business-to-business (B2B) programs.

OMNIA provides through its EU call center partner, quick and consistent feedback to our agents to support our superior performance. We maintain an industry leading agent/supervisor ratio and offer call recording.

In addition to our own in-house quality monitoring, we use an independent third-party firm to evaluate our service levels. Isn’t it time you put our award-winning call center outsourcing team to work for your business?