Automated Call Center Services

This day and age, customers want everything online, automated and at their fingertips.
OMNIA’s Automated Call Center Services offer electronic solutions that are cost-effective, easy-to-use and highly scalable.

Automated Call Center Services - Cut Your Costs & Improve Your Services

What are Automated Call Center Services?

Nearly every business relies on electronic processes to stay in touch with customers. But are they getting the most out of these channels? OMNIA can help companies integrate automated solutions without the cost of installing software of hiring additional technical support. Each of OMNIA’s automated services is backed by our in-house IT team, ready to provide you with customizable technology solutions.

We can provide you any number of automated services including:

Interactive Voice Response
Voicemail Services
Dealer Locator
Appointment Reminders
Online Appointment Schenduling
Email Management

Check in Services (Clock in / Clock out)
Follow Me
Holiday Greeting
SMS Text Messaging
Support for Click-to-Message Ads

Whether you want to incorporate more mobile strategies into your marketing plan, or just automated several business processes for your company,OMNIA has you covered.

Customized Automated Call Center Services

OMNIA can customize automated call center services to your needs. From email management to SMS texting, our goal is to provide you with the technology to run your business, your way. Some of the benefits of our automated services include:

Customized IVR trees
Voiceover talent for voicemail messages
Integration of dealer locator onto your existing website
Online appointment calendars accesible from any device
Easy-to-manage appointment reminder system
Texting services tailored to your customer service strategies